Late payment is a common problem in foreign trade. When customers fail to pay on the due date, you should neither let them delay too long nor adopt a harsh approach.
So the question is, how do you send a collection email professionally? What’s the best way to send a payment reminder that’s both firm yet polite?
01
How to ask for payment from a customer without being rude
Many people feel uncomfortable talking about money, and payments are often a taboo subject. As a result, many professionals avoid discussing payments openly for fear of being perceived as disrespectful or embarrassing themselves.
This leads professionals to be overly polite and vague when making requests for payment, even when the payment is weeks or months overdue. If you’ve ever felt uneasy about asking a client for payment directly, ask yourself some important questions first:
- Did you complete the work as agreed with the client?
You definitely did. - Does the client know that they will need to pay you when you complete and deliver the product as agreed upon by you?
You will surely have discussed this in advance. - Are you asking for more money than what is in the contract?
Definitely not. - If a client works with a large company, would they consider not paying on time?
They probably wouldn’t dare to do Chinese Overseas Africa Number Data so unless they wanted to face a lawsuit.
If you are sure of the answers to all these questions, then you have nothing to worry about and it is logical for you to ask your customers for payment.
Of course, you want to be professional, cordial, and polite, and avoid losing your temper with clients who are past their deadlines, but being direct, accurate, and persistent is definitely the right approach.
02
Foreign trade collection email template
Demanding overdue payments is difficult, and the following professional payment collection templates Vietnam Phone Number List to start. In addition, it is important to maintain a steady, professional tone in your collection emails, being polite yet firm, making a measured statement that cannot be questioned, but still calm and cordial.
